1. Data protection at a glance

General considerations

The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data is all data with which you can be personally identified.

Data collection on our website

Who is responsible for data collection on this website?

The data processing on this website is carried out by the website operator. You can find their contact details in the imprint of this website.

How do we collect your data?

For one, we collect your data by you communicating it to us. This can be data that you enter in a contact form, for example.

Also, our IT systems automatically collect other data when you visit the website. This is primarily technical data (e.g. internet browser, operating system or time of the page visit). This data is recorded automatically as soon as you enter our website.

What do we use your data for?

Part of the data is collected to ensure that the website is provided correctly. Other data can be used to analyze your user behavior.

What rights do you have regarding your data?

You have the right to receive information about the origin, recipient and purpose of your stored personal data at any time free of charge. You also have the right to request that this data be corrected, blocked or deleted. You can contact us at any time at the address given in the imprint if you have any further questions about data protection. You also have the right to lodge a complaint with the responsible supervisory authority.

Analysis tools and third party tools

When you visit our website, your surfing behavior can be statistically evaluated. This happens primarily with cookies and with so-called analysis programs. Your surfing behavior is analyzed anonymously; the surfing behavior cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. You can find detailed information on this in the following data protection declaration.

2. General and mandatory informations

Data protection declaration

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.

When you use this website, various personal data are collected. Personal data is data with which you can be personally identified. This data protection declaration explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

We would like to point out that data transmission over the Internet (e.g. when communicating by email) can have security gaps. It is not possible to completely protect data from third-party access.

Information about the responsible body

The responsible body is the natural or legal person who, alone or together with others, decides on the purposes and means of processing personal data (e.g. names, email addresses or similar).

Responsible body in terms of data protection laws, in particular the EU General Data Protection Regulation (GDPR), is:

REDIES Deutschland GmbH
Man. Director: Dipl.-Ing. Ulrich Kiwus

Metzgerstr. 1
D-52070 Aachen

Tel: +49-241-504222
Fax:+49-241-5152305
E-mail: info.de@redies.com

VAT-ID-Nr.: DE194134831

Responsible for the content: Dipl.-Ing. Ulrich Kiwus

Please direct questions regarding data protection at: gdpr@redies.com

Revocation of your consent to data processing

Many data processing operations are only possible with your explicit consent. You can withdraw your consent at any time. All you need to do is send an informal email to us. The legality of the data processing carried out before the revocation remains unaffected by the revocation.

Right to lodge a complaint with the competent supervisory authority

In the event of violations of data protection law, the person concerned has the right to lodge a complaint with the responsible supervisory authority. The responsible supervisory authority for data protection issues is the state data protection officer of the federal state in which our company is based. A list of data protection officers and their contact details can be found at the following link: Contact details of data protection officers.

Right to data portability

You have the right to an export of the data that we process automatically based on your consent or in fulfillment of a contract, in a common, machine-readable format. If you request the direct transfer of the data to another person responsible, this will only take place if it is technically feasible.

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from http:// to https:// and by the lock symbol in the address line of your browser.

If SSL or TLS encryption is activated, the data that you transmit to us cannot be read by third parties.

Disclosure, blockage, deletion

Within the framework of the applicable legal provisions, you have the right to free information about your stored personal data, its origin and recipient and the purpose of data processing and, if necessary, the right to correct, block or delete this data. You can contact us at any time at the address given in the imprint if you have any further questions about personal data.

Objection to advertising emails

We hereby object to the use of contact data published within the scope of the imprint obligation for sending unsolicited advertising and information material. The operators of the pages expressly reserve the right to take legal action in the event that unsolicited advertising information is sent, such as spam emails.

3. Data collection on our website

Cookies

We use so-called cookies to make our website more user-friendly, more effective and safer. Cookies are small text files that are stored on your computer and saved by your browser, they do no damage to your computer and contain no viruses.

Most of the cookies we use are so-called “session cookies”. They are automatically deleted after your visit. Other cookies remain on your device until you delete them. These cookies enable us to recognize your browser the next time you visit.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when the browser is closed. If cookies are deactivated, the functionality of this website may be restricted.

Cookies that are required to carry out the electronic communication process or to provide certain functions you require (e.g. shopping cart function) are set on the basis of Art. 6 Para. 1 lit. f GDPR. The website operator has a legitimate interest in the storage of cookies for the technically error-free and optimized provision of its services. Insofar as other cookies (e.g. cookies for analyzing your surfing behavior) are stored, these are dealt with separately in this data protection declaration.

Server-Log-Files

When you visit our website, the device with which you access the page automatically transmits connection data to the servers of our provider. This is particularly the case when you order, when you log in or when you upload or download data.

The following data is collected during this process and stored in so-called log files:

Anonymized client IP
Request line
Timestamp
Status code
Size of the response body
Referrer sent by the client
User Agent sent by the client
Remote user

To detect attacks, our provider stores non-anonymized IP addresses for a maximum of seven days. Afterwards they are irrevocably anonymized. As the website operator, we can only view this data in anonymized form for 6 weeks after your visit to our website.

This data is not merged with other data sources.

Basis for this data processing is Art. 6 Para. 1 lit. b GDPR, which allows the processing of data to fulfill a contract or pre-contractual measures.

Ordering process

We collect and store the following information about you during the order process in our shop:

Viewed products: Here we show you products that you have recently viewed.
Location, IP address and browser type: We use this for purposes such as estimating taxes and shipping costs
Shipping address: We will ask you to provide this, for example to determine the shipping costs before you place an order and to be able to send you the order.

We also use cookies to track the contents of your shopping cart while you are visiting our website.

When you shop with us, we will ask you to provide information such as your name, billing and shipping address, email address, telephone number, credit card details / payment details and optional account information such as username and password. We use this information for the following purposes:

Send information about your account and orders
Answering your inquiries, including refunds and complaints
Processing payment transactions and preventing fraud
Set up your account for our shop
Compliance with all legal obligations, for example tax calculation
Improvement of our shop offers
Send marketing messages if you want to receive them

When you create an account with us, we save your name, address, email address and telephone number. This information will be used in future orders to fill in the payment information.

We usually store information about you for as long as we need it for the purpose of collection and usage and are obliged to store it. For example, we store order information for 10 years for tax and billing reasons. This includes your name, email address and billing and shipping address.

Who in our team has access

Members of our team have access to the information you provide to us. For example, both administrators and shop managers can access:

Ordering information such as purchased products, the time of purchase as well as the shipping address and
Customer information such as your name, email address, as well as billing and shipping information.

Our team members have access to this information to process orders, make refunds, and to assist you.

What we share with others

We share information with third parties that help us offer you our orders and services. In example for payment processing:

We accept payments with PayPal. Some of your data will be passed on to PayPal during payment processing. Only the information required for processing or making the payment is passed on, such as the total purchase price and payment information.

Here you can see the PayPal data protection declaration.

Commissioned data processing

We have an agreement with our provider Strato regarding privacy commitments in order to operate our website on their servers and fully implement the strict requirements of the German data protection authorities.